Privacy Policy
Effective date: 1 June 2026
Shepherd Stays respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, and store your information when you use shepherdstays.co.uk.
1. Who We Are
Shepherd Stays is a trading name of Georgina Coxon, a holiday accommodation provider based at 1 Goods Hill, Gastard, Corsham, Wiltshire, SN13 9PP, United Kingdom.
For data protection purposes, Georgina Coxon is the "data controller" of your personal data.
Contact: hello@shepherdstays.co.uk
2. What Data We Collect
Information you provide: name, email address, phone number, booking details (dates, hut selection, extras), special requests or notes.
Payment information: payments are processed securely via Stripe. We do not store your full card details.
Automatically collected data: IP address, browser type and device information, pages visited and usage data.
3. How We Use Your Data
We use your data to process and manage bookings, take and confirm payments, communicate with you about your stay, provide customer support, improve our website and services, and comply with legal obligations.
4. Legal Basis for Processing
We process your data under the following lawful bases:
• Contract – to fulfil your booking
• Legitimate interests – to improve services and prevent fraud
• Legal obligation – for accounting and regulatory compliance
5. Data Storage and Security
Your data may be stored using secure third-party services, including Supabase (database) and Stripe (payments). We take reasonable technical and organisational measures to protect your data.
6. Data Sharing
We do not sell your data. We may share your data with payment providers (Stripe), hosting and infrastructure providers, and legal or regulatory authorities where required.
7. Data Retention
We retain your data only as long as necessary: booking data up to 6 years (for tax/legal reasons), enquiries typically up to 12 months.
8. Your Rights
Under UK GDPR, you have the right to access your data, request correction, request deletion, restrict processing, object to processing, and data portability. To exercise these rights, contact us at the email above.
9. Cookies
We may use cookies to enable core website functionality and analyse usage and improve performance. You can control cookies via your browser settings.
10. Changes to This Policy
We may update this policy from time to time. Updates will be posted on this page.
11. Contact
Shepherd Stays (trading name of Georgina Coxon)
1 Goods Hill, Gastard, Corsham, Wiltshire, SN13 9PP
Email: hello@shepherdstays.co.uk